FAQs

  1. What materials do you use for your products?
    We use high-quality, sustainably sourced wood such as walnut, beech, oak, and cherry. Each piece is carefully selected for its durability and natural beauty.

  2. Are your products handmade?
    Yes, all our products are handmade by skilled artisans. This ensures each item is unique and crafted with attention to detail.

  3. Do you offer customization?
    Absolutely! We offer customization options for many of our products, including engravings, sizes, and finishes. Contact us to discuss your ideas!

  4. How do I care for my wooden product?
    To maintain the beauty of your wooden item, simply wipe it with a soft, dry cloth. Avoid prolonged exposure to water or direct sunlight. For specific care instructions, refer to the product description or contact us.

  5. Do you ship internationally?
    Yes, we offer international shipping. Delivery times and costs vary depending on your location. Check our shipping policy for more details.

  6. What is your return policy?
    We accept returns within 30 days of delivery, provided the item is unused and in its original condition. Please contact us to initiate a return.

  7. Can I track my order?
    Yes, once your order is shipped, you will receive a tracking number via email to monitor your package’s delivery status.

  8. Do you offer gift wrapping?
    Yes, we provide gift wrapping services for an additional fee. You can add a personalized message during checkout.

  9. How can I contact you?
    You can reach us via email at service@Coolediy.com or through our contact form on the website. We typically respond within 1-2 business days.

  10. Are your products eco-friendly?
    Yes, we are committed to sustainability. Our wood is sourced responsibly, and we use eco-friendly finishes and packaging whenever possible.